FAQs

We use a wide range of high-quality metals and gemstones within our range of jewellery, from gold and silver to diamonds and rubies. When shopping for a bespoke piece, we can customise the metals and gemstones to your unique preferences.

Many of the metals we use within our jewellery are hypoallergenic as they are pure metals or high-quality alloys. When buying high purity metals such as pure gold or silver, an allergic reaction is very unlikely.

There are several ways to determine your ring size and ensure you get the perfect fit. Take a look at our UK ring size guide to find out how you can get an accurate measurement.

Yes. We source all of our gemstones from responsible suppliers to ensure that they are conflict free.

Yes, all the jewellery within our range is handmade by our expert jeweller, meaning you won’t find these pieces available anywhere else. Additionally, we can create bespoke jewellery that is designed exactly to your preferences.

The best way to care for your jewellery will depend on the material and gemstones used. Take a look at our jewellery care guide to find out the best care routine for different types of metals and gemstones used in our jewellery.

In the unfortunate event that your jewellery from The Middle Green becomes damaged, please contact us to enable us to assess the damage and determine whether a repair is possible. When you purchase bespoke jewellery from The Middle Green, you are welcome to bring any bespoke item of jewellery back once a year for a complimentary clean and polish as well as a general check for any wear and tear.

Yes, we offer free standard UK shipping on all orders over £100.

Our delivery times are primarily dependent on Royal Mail services. We aim to dispatch all orders within 48 hours of confirmation (excluding weekends and public holidays).

Tracking is available for all orders placed with The Middle Green. Once your order has been dispatched, you’ll receive an email with your tracking number and a link to track your parcel in real-time through the Royal Mail website.

If you’re not completely happy with your product, we offer returns within 30 days, as long as the item is in its original condition and packaging. Please note, this excludes bespoke made pieces. 

Yes, you can exchange your purchase within 30 days, as long as the item is in its original, unworn condition and packaging. If you wish to exchange for a different size, style, or item, simply contact our customer service team to arrange the exchange.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary depending on the destination.

All jewellery purchased from The Middle Green will be beautifully presented in a high quality jewellery box which is perfect for gifting.

We occasionally run promotions and offer discounts to our customers. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

We accept a variety of payment methods including all major credit and debit cards and PayPal.

The cost of our bespoke jewellery varies based on the complexity of the piece and the materials used. Please contact us to arrange an initial consultation with our expert jewellers to discuss your bespoke piece.